Frequently asked questions
Find information about options, delivery, returns and caring for your piece. For a question about a specific item, Contact us.
Choosing your jewelry
Which gold colors are available?
Many designs offer yellow, white and rose gold. Select the available options on each product page; gold purity and stone details vary by design.
Are all the diamonds lab-grown?
Many pieces in our current collection use lab-grown diamonds, as stated on their product pages. Check the specifications of the individual item; do not assume that every design has the same stone origin.
Does every diamond come with a grading report?
Selected product descriptions state an IGI report for the center stone. Reports are not stated for every item or every stone. Contact us about the exact design and variant before ordering if a report is important to you.
Can I request a different size or design detail?
Contact us with the product link, requested size, metal and stone details. We will confirm available options and pricing before you order.
What if the piece I want is sold out?
Contact us with the product and variant you are interested in to ask about availability. A sold-out label is not a confirmed restock or production date.
Delivery
When will my order arrive?
Production and delivery estimates depend on the piece, availability, destination and shipping method. Contact us for an estimate for your chosen item before ordering.
Are customs charges included?
Customs fees are not included. Charges, if applicable, depend on the destination.
Can I order for a specific occasion?
Please share your occasion date and destination before ordering. Delivery by a specific date must be confirmed for your item; it is not guaranteed by a general website estimate.
Returns & aftercare
Can I return my jewelry?
Eligible, undamaged items may be returned within 15 days of delivery with their original packaging and documents. Contact us first with your order information to arrange the return.
Which pieces are excluded from returns?
Custom designs, engraved items and resized or otherwise modified pieces are excluded. Custom-cut diamonds have separate return charges; see Returns & aftercare for the details.
What should I do if there is a quality concern?
Contact us with your order number, clear photographs and a short description of the concern. Wear and scratches are not treated as defects. We will review the issue before providing next steps.
Is there a lifetime warranty?
A lifetime warranty is not stated for this collection. Contact us to discuss a specific quality concern or repair request; any applicable service terms and costs need to be confirmed.